e-CNPS Ivory Coast is the official online portal of the Caisse nationale de prévoyance sociale (CNPS, the national social security fund): you log in only at https://e.cnps.ci, with your CNPS number as your username, to reach your employer or insured-person account. Socium publishes HR and payroll software: we have no connection with the CNPS, this page is not the portal and will never ask for a username or password. Below you will find how to activate an account, what to do if you lose your password, the services available, the deadlines, the most common errors and the official contacts. Updated 5 November 2026.
In short
- One address: https://e.cnps.ci. Older guides mention e-cnps.cnps.ci, which no longer responds.
- Username: the CNPS number of the employer or the worker. The security check is typed in lower case.
- Employers: worker registration, CNPS and CMU contribution calls, DISA annual return, certificates, work-injury reports.
- Insured persons: registration and career tracking, pension simulation, requests for benefit statements and certificates.
- Contributions: paid within the first 15 days after the month (20 employees or more) or the quarter (fewer than 20).
- Lost password: the "Mot de passe oublié" link sends your access details by SMS or email.
e-CNPS Ivory Coast at a glance
| Profile | What e-CNPS offers | Watch out for |
|---|---|---|
| Employer | Register workers, issue the contribution call, file the DISA, view the account statement, request certificates | Contribution returns are filed online only |
| Insured person (employee) | Check registration, follow the career record, simulate the pension, request benefit statements and certificates | Activation requires an identity document |
| Employer of domestic staff | Apply for affiliation online and register a household employee | If an account already exists, activate the employer account |
Rules and addresses checked on the official CNPS websites, as of 5 November 2026.
Activating an e-CNPS Ivory Coast account
On the e-CNPS home page, the "Activer votre compte" section offers three paths. All assume you are already registered with the CNPS: activation opens online access, it does not replace registration.
Employer account
The company must first register at a CNPS branch or at the CEPICI one-stop shop, with its trade register extract, tax registration, a CIE or SODECI utility bill and the manager’s ID. The CNPS assigns an employer number and notifies the work-injury rate. The activation form then asks for the applicant’s capacity (manager or owner) before summarising the request. According to the CNPS login guide, employers receive a letter with their access details.
Insured-person account
The employee picks an identity document (national ID card, consular card or identity certificate) and uploads it as a PDF, JPG or PNG file of 2 MB at most. The username is the CNPS number assigned when the employer registered them. That number is unique and permanent, even after a change of employer.
Employer of domestic staff
A household that employs a housekeeper, a guard or a driver can apply for affiliation online, entering its own details and then the worker’s.
How to log in to e-CNPS Ivory Coast
- Open an up-to-date browser (Chrome, Firefox, Edge, Safari or Opera) and type https://e.cnps.ci yourself.
- Enter your username, which is your CNPS number.
- Enter your password.
- Copy the security check in lower case, then click "Valider".
- On first login, the portal asks for your phone number and email and for a new password to replace the initial one.
You can later change the password under "Mon profil": old password, new password, confirmation, then log out and back in.
Lost e-CNPS password or blocked access
Click "Mot de passe oublié ?" under the login form and enter the phone number or email on file: your access details are sent again. Everything depends on up-to-date contact details. If the file still holds a former accountant’s phone or a defunct address, online recovery fails: write to [email protected] or visit your CNPS branch with the employer number and the manager’s ID.
For employers: filing and paying on e-CNPS Ivory Coast
The e-CNPS employer manual organises the account into two menus. "Recouvrement" (collection) covers consultation (employer, manager and worker files, DISA, account statement), returns (worker, DISA, contributions, employer file update), contribution simulation, certificate requests, terminations and request tracking. "Prestation" (benefits) lets you report a work accident in five steps, including witnesses and supporting documents.
Deadlines to meet
| Obligation | Deadline | On e-CNPS |
|---|---|---|
| Registering a new employee | Effective from the first day of work | Recouvrement, Déclaration, Travailleur |
| Contributions, 20 employees or more | Within the first 15 days of the following month | Monthly contribution call |
| Contributions, fewer than 20 employees | Within the first 15 days after the quarter | Contribution call |
| DISA for the previous year | By 31 March at the latest | Recouvrement, Déclaration, DISA |
| Employee leaving | On departure | Demandes, Cessation |
According to the CNPS collection guide, contribution returns are filed only on e-CNPS, but payment can also be made by bank transfer, by cheque lodged at a branch or in cash at approved financial institutions. Late payments carry surcharges. A DISA not filed on time triggers a penalty of 10% of the monthly contributions due and blocks the certificate of good standing. The rates are set out in our guide to CNPS contributions in Ivory Coast.
What payroll must produce for the CNPS
e-CNPS receives figures, it does not compute them. Each month, payroll must supply the contributory pay per branch with its two ceilings, the CMU (universal health cover) per covered person and the month’s hires and leavers; at year end, the DISA, employee by employee, which must match the contribution calls. The full cycle is described in our guide to payroll management in Ivory Coast. With Socium, compliant payroll in Ivory Coast prepares these figures from the payslips, along with the payroll taxes of the FDFP in Ivory Coast.
Certificates on e-CNPS Ivory Coast
- Attestation de mise à jour (certificate of good standing): proof that the company is up to date with the CNPS.
- Employer registration certificate.
- Worker registration certificate, individual or grouped: it serves as the social insurance card.
Each request generates a receipt, and its status appears under "Suivi des demandes": new, in progress, processed.
For insured persons: career, pension and benefits
In the e-CNPS account, employees check that their employer registered them and follow their career record, meaning the wages declared in their name. The pension simulator asks, year by year, for the annual gross salary and months worked; the calculation runs only once 15 lines are entered, matching the best-15-years rule. The CNPS states on its website that requests for benefit statements (pension, annuity, maternity), pension or annuity certificates and bank-domiciliation documents are now made online on e-CNPS. If a wage is missing, ask the employer to correct its DISA first: the DISA feeds the career record. Pension conditions are covered in our guide to CNPS contributions and pension.
Common e-CNPS Ivory Coast problems
- Outdated address: bookmarks to e-cnps.cnps.ci no longer work. Type e.cnps.ci.
- Security check rejected: it is lower case and changes each time the page reloads.
- Unknown CNPS number: the employee was not registered, or was registered with a civil-status error. The employer must contact its CNPS branch.
- Document rejected at activation: format other than PDF, JPG or PNG, or file over 2 MB.
- Filing without paying: the contribution call does not settle the debt; surcharges keep running.
- Certificate of good standing refused: one missing DISA or an unpaid balance is enough.
Offline options and official contacts
Everything e-CNPS offers can still be done at a branch, except contribution returns, which are now online only. The branch list is on the official CNPS website.
| Channel | Details published by the CNPS |
|---|---|
| Switchboard | +225 27 20 25 21 00, Monday to Friday, 8 am to 5 pm |
| Mobile and WhatsApp | +225 05 54 57 57 57 |
| e-CNPS support | [email protected] |
| General information | [email protected] |
| Head office | Avenue Lamblin, Plateau, 01 BP 317 Abidjan 01 |
The portal still shows phone numbers in the old eight-digit format: use those on cnps.ci.
Phishing warning
Only log in to e-CNPS by typing the address yourself, never from a link received by SMS, WhatsApp or email. Check that the address ends in cnps.ci. Never share your password, including with a self-styled agent or a go-between offering to "unblock" your pension for a fee.
e-CNPS Ivory Coast: frequently asked questions
What is the official e-CNPS address?
https://e.cnps.ci. The CNPS corporate website is www.cnps.ci.
How do I create an e-CNPS account?
You must be registered with the CNPS, then activate your account from the home page: employer, insured person or employer of domestic staff.
What is my e-CNPS username?
Your CNPS number: the company’s for an employer, your own for an employee.
How do I recover a forgotten e-CNPS password?
Through the "Mot de passe oublié ?" link, using the phone or email on file. Otherwise, contact [email protected] or your CNPS branch.
How do I pay contributions on e-CNPS Ivory Coast?
The contribution call is made online; payment follows by transfer, cheque at a branch or cash at approved financial institutions, within 15 days after the period.
How do I get a CNPS certificate of good standing?
Menu Demandes, Attestation de mise à jour, provided contributions and the DISA are up to date.
How can I check my CNPS registration online?
Activate your insured-person account on e-CNPS with an identity document, then consult your account.
Does e-CNPS work at weekends?
According to the CNPS, the portal is available 24 hours a day, 7 days a week; support answers Monday to Friday.
Key takeaways
- e-CNPS Ivory Coast lives only at https://e.cnps.ci, with the CNPS number as username.
- Activation requires prior registration of the company or the employee.
- Employers: contribution call within 15 days, DISA by 31 March, hires and leavers reported.
- Employees: check your career record early, not on the eve of retirement.
- Keep your phone and email up to date: they are the key to recovering access.
To see Ivorian payroll produce its e-CNPS filings without re-keying, book a demo.
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