Taawidaty CNSS Morocco: account, claims and statements

Taawidaty CNSS Morocco is part of the insured member area of the CNSS (Caisse nationale de sécurité sociale, Morocco’s social security fund): log in at www.macnss.ma or in the official Ma CNSS app, both linked from the fund’s website, www.cnss.ma. This is where you apply for family allowances and benefits, track AMO health insurance claims and check the days your employer has declared. Socium has no connection with the CNSS: this guide explains the process, it does not replace the portal and will never ask for your login details. Up to date as of 5 November 2026.

Key points

• Taawidaty (“my benefits” in Arabic) was launched in December 2021 for family allowances and children’s school declarations.
• It now covers every benefit of the general scheme: family allowances, daily sickness and maternity benefits, job-loss allowance and pensions.
• You create the account with an email address and a phone number; the username and password arrive by SMS.
• The same area offers real-time AMO claim tracking, one-click certificates and a “Ma Carrière” (my career) section with declared days and wages.
• CNSS customer service: 39 39, at the price of a local call.
• Never share your Ma CNSS code, national ID card (CIN) or bank details with anyone who contacts you.

Taawidaty CNSS Morocco at a glance

Information up to date as of 5 November 2026, based on the CNSS and the Moroccan press.

What is Taawidaty CNSS Morocco?

Taawidaty (تعويضاتي, sometimes spelt Taâwidaty) is the service that lets insured people apply for CNSS benefits online. It was launched on 22 December 2021, initially for family allowance applications and children’s school declarations, through the www.macnss.ma portal. The CNSS then extended it to every benefit of the general scheme: pension, job-loss allowance (IPE) and daily sickness benefit (IJM) applications can now be completed entirely online, according to CNSS management interviewed by Finances News Hebdo in February 2024.

Taawidaty is not a standalone website you reach by typing its name: it is a service inside the insured area, on the web and in the Ma CNSS app. For employers, the equivalent is Damancom, where companies declare wages and pay contributions. For an overview of all portals, see our guide to CNSS Morocco online.

Creating a Taawidaty CNSS Morocco account

Before you start

Have your CNSS registration number (shown on your payslip), your national ID card, a personal email address and a Moroccan phone number you will keep. If you do not know your number, ask your employer’s payroll team: they registered you.

Steps

1. Download the Ma CNSS app, published by the Caisse nationale de sécurité sociale on the App Store and Google Play, or open the insured area from www.cnss.ma.
2. Choose account creation and enter your registration number, email and phone.
3. According to the CNSS, the username and password arrive immediately by SMS.
4. Log in. Recent app versions add a one-time verification code (OTP) and login through Mon e-ID, the digital identity linked to the CNIE national ID card.
5. Complete your profile: family members, contact details and bank details (RIB) to receive transfers.

Lost password

Since the July 2024 release, the Ma CNSS app lets you recover your password online, without visiting a branch. If the registered phone number is no longer yours, SMS recovery fails: go to a CNSS branch with your CIN to update your details.

Tracking claims on Taawidaty CNSS Morocco

AMO health claims and reimbursements

The insured area shows each reimbursement file in real time: date received, status, amount paid or reason for rejection. Paper claims are still filed physically. Since 2023, according to the press, claims below 5,000 DH go to approved local offices (the Chaabi Cash, Barid Cash, Cash Plus and Tashilat networks), identified by a “Bureau agréé pour le dépôt des dossiers de remboursement AMO” sign; larger claims go to a CNSS branch. In February 2024, the CNSS said 70% of claims went through these networks, with an average reimbursement time estimated at 10 days. The electronic care form provided for by Law No. 54-23 is being rolled out: follow announcements on cnss.ma. For rates and dependants, read our guide to AMO health insurance in Morocco.

Family allowances

You apply in Taawidaty, documents included. The amount is 300 DH a month for each of the first three children and 36 DH for the fourth to sixth, since the July 2019 increase. Every year, the CNSS runs an entitlement check: you must declare your children’s schooling in Taawidaty, or allowances may be suspended.

Daily benefits, job loss and pensions

Sickness and maternity benefits, the job-loss allowance and pension applications are also filed in Taawidaty. For maternity, the CNSS requires 54 days of contributions in the 10 months before leave and pays 100% of the average daily contributory wage, up to the ceiling, for 14 weeks. Our maternity leave in Morocco guide covers the timeline.

Wage statement and declared days

The “Ma Carrière” section of Ma CNSS shows your total declared days, your declaration history and your declared wage, month by month. It is the most useful record for checking your rights: allowances, benefits and pension all depend on the days your employer declared.

How to read it: an employer declares at most 26 days a month, before the 10th of the following month, on Damancom. A missing month, or a wage far below your payslip, points to a missing or wrong declaration. First ask your employer for a written explanation. If nothing changes, file a complaint with the CNSS (online form, 39 39 or a branch), attaching your payslips. The “Mes attestations” section also lets you download the declared-salary certificate that banks often request.

Common Taawidaty CNSS Morocco problems

• No SMS received: the number entered is not the one the CNSS holds. Update it at a branch.
• ID card login fails: users report that the card scan often fails on the first attempt; try again or use the OTP code.
• Benefit refused for lack of entitlement: your declared days are insufficient. Check “Ma Carrière” before disputing.
• Reimbursement blocked: missing RIB or undeclared dependant. Update your profile, then track the file.
• Allowances suspended: the annual school declaration was not made.
• Unstable app: the app is rated 2 out of 5 on the App Store, with reviews citing crashes. Update it or use the web version.

Official contacts and offline options

These numbers are those reported by the press from CNSS announcements; check them on cnss.ma before calling. The CNSS also offers a free conciliation service for disputes.

Beware of phishing

In March 2024, the CNSS disowned a fake statement about AMO Tadamon and reminded people never to share their CIN, bank details or Ma CNSS app code with third parties. After the cyberattack of 8 April 2025, it urged insured people to distrust messages impersonating it. Simple rules: type www.cnss.ma yourself, do not open links received by SMS or WhatsApp, and remember that CNSS online services are free.

Employer side: what payroll must produce

What the employee sees in Taawidaty depends on payroll. If the declaration is wrong, so are the employee’s rights. The employer must register every employee, declare their days and gross wage on Damancom each month before the 10th, and pay CNSS contributions in Morocco. With Socium, compliant Morocco payroll calculates contributions and produces the declaration from the same data as the payslip, so no days go missing. To check a net salary, use our free simulators; all our guides are on the Morocco payroll page.

Taawidaty CNSS Morocco FAQ

What is the official Taawidaty CNSS Morocco address?

Taawidaty is in the www.macnss.ma insured area and the Ma CNSS app; the fund’s official website is www.cnss.ma.

How do I create a Taawidaty account?

In the Ma CNSS app or insured area, enter your registration number, email and phone: your username and password arrive by SMS.

Is Taawidaty CNSS Morocco free?

Yes. Anyone asking you for money for this process is not acting for the CNSS.

How do I track an AMO reimbursement?

Open claim tracking in your insured area: each file shows its status, the amount paid or the reason for rejection.

How can I see my days declared to the CNSS?

In the “Ma Carrière” section of Ma CNSS: total declared days, history and declared wage.

What if my employer did not declare me?

Ask for a correction, then file a complaint with the CNSS, attaching your payslips.

How do I recover my password?

Use online recovery in the app; if your number has changed, go to a branch with your CIN.

Which number should I call for a Taawidaty CNSS Morocco problem?

CNSS customer service on 39 39, at the price of a local call.

Key takeaways

• Taawidaty CNSS Morocco is the benefits application and tracking service inside the insured area and the Ma CNSS app.
• The account takes a few minutes to create with an email and a phone number.
• Check your declared days in “Ma Carrière”: your rights depend on them.
• Use only official addresses and keep your code to yourself.

Employer looking for CNSS declarations with nothing missing? Book a demo.